Why South Assistants?
South Assistants connects world-class remote talent in South Africa with ambitious businesses across the US, UK and Europe. As a Customer Support Agent on our team, you'll be the voice of a fast-growing brand — replying to customers on chat, email and phone, solving real problems, and building the kind of trust that turns first-time buyers into lifetime fans.
- Premium clients: Work with product-led companies that care about customer experience.
- Fully remote: Work from anywhere in South Africa with shift options to match your client's timezone.
- Growth: Grow from agent to team lead, QA, or customer success as your scope expands.
- Competitive pay: Above-market South African salaries, benchmarked in USD.
In this role you will…
- Respond to customer queries on email, live chat and phone within SLA.
- Resolve billing, product, account and shipping issues in your client's helpdesk.
- Maintain clean, up-to-date ticket notes and macros.
- Escalate technical or billing issues with full context and proposed next steps.
- Contribute to the knowledge base — spot recurring questions, write KB articles.
- Participate in weekly QA reviews and hit CSAT targets consistently.
- Onboard new customers with empathy and clarity.
- Flag product papercuts to the client's product team via structured reports.
You will be a perfect fit if you…
- Have 1+ year in a customer-facing support or service role.
- Write clearly and warmly in English — and can keep composure under pressure.
- Enjoy problem-solving and genuinely care about customer outcomes.
- Have a neutral accent suitable for US, UK or EU phone support.
- Are comfortable with helpdesk tools (Zendesk, Intercom, Front, HelpScout or similar).
- Can commit to a consistent shift schedule during your client's business hours.
Bonus points if you…
- Have experience in SaaS, e-commerce or fintech support.
- Have handled escalations or been part of a QA/QC function.
- Know your way around Slack, Loom and shared documentation tools.
- Have basic familiarity with product analytics or SQL.
What we offer
- Fully remote role
- Competitive monthly salary ($800 – $1,200 based on experience)
- Performance bonuses tied to CSAT and client retention
- 21 paid leave days per year
- All 12 South African public holidays
- Home-office setup stipend
- Annual learning & development budget
- Full access to the South Assistants workspace — Kamva AI, Notetaker, Vault and more
- Direct mentorship from the founder and senior team
Additional notes
You must be based in South Africa with a reliable internet connection and a home office setup.
[!NOTE] We staff across US, UK and EU timezones. Shifts are assigned based on your preference and client needs. 24/7 rotations are optional, not required.