Full-scale remote operations, custom-built
“Enterprise buyers don't want another staffing pitch — they want a partner who can scope a team, sign the MSA their legal team approves, and hit the SLAs their board tracks. That's what we built the Enterprise track for.”
Built for scale
The numbers that matter to your procurement team
Largest engagement scoped in our first year of operation.
Follow-the-sun staffing across time zones.
SOC 2-aligned policies; formal certification on the 2026 roadmap.
Every enterprise contract negotiated, never boilerplate.
When Enterprise is right
Four signals you've outgrown per-role hiring
You're hiring 5+ roles
Building a whole function — ops, support, RevOps, growth — rather than a single seat.
You need a call center
10+ support or sales agents with follow-the-sun coverage, dedicated team leads and weekly QA.
Compliance is non-negotiable
SOC 2, GDPR, HIPAA, regional data residency. Custom MSA, DPA and named compliance contacts.
You want a white-label partner
Your brand, our back-office. Agencies and BPOs resell our teams under their own name.
Enterprise-level
Support, security and data handling your IT will approve
Enterprise-level support
Named Customer Success Manager, direct Slack connect, weekly ops review and quarterly business reviews with our leadership.
- Dedicated Slack or Teams channel
- 30-min weekly ops standing review
- Quarterly business reviews with our COO
Account security
SSO via Google Workspace with enforced MFA. Role-based access control and granular sharing rules. SCIM on the 2026 roadmap.
- Enforced SSO + MFA
- Role-based access control
- Full audit log with timestamps and IP
Data security
End-to-end encryption at rest and in transit. Regional data residency (EU / US / UK) configurable per workspace. Zero-retention on AI queries.
- Encryption at rest and in transit
- Regional residency per workspace
- Zero-retention on Kamva AI
Compliance posture
Self-serve vs Enterprise
What changes when you upgrade
Self-serve
Pricing page- Hire 1–4 roles at published per-role rates
- Standard workspace (Dashboard, Kamva, Notetaker, Vault, Files)
- Shared Customer Success Manager
- 14-day satisfaction guarantee
- Monthly invoicing
- Dedicated account team
- Custom SLAs and KPIs
- Volume pricing
- MSA, DPA, custom compliance workflows
- Quarterly business reviews
Enterprise
Custom quote- Hire 5+ roles, up to full departments
- Standard workspace (Dashboard, Kamva, Notetaker, Vault, Files)
- Dedicated, named Customer Success Manager
- 14-day satisfaction guarantee per hire
- Monthly or annual invoicing (your choice)
- Dedicated account team + team leads
- Custom SLAs and KPIs designed with you
- Volume pricing at 5, 10 and 25+ hires
- MSA, DPA, custom compliance workflows
- Quarterly business reviews with leadership
Stand up a whole department, not just a seat
Customer success, support ops, RevOps, growth, design systems — we scope it, staff it, train it and run it. Team leads embedded, QA baked in, executive reporting from day one.
- Cohort hiring — 5 to 75+ hires in parallel
- Team leads with 3+ years of people-management experience
- In-team QA rotation: one agent in four is auditing tickets weekly
- Exec scorecard shipped every Monday
24/7/365 coverage with follow-the-sun staffing
Replace a traditional BPO without losing service quality. We staff across South Africa and, for 24-hour operations, partner with vetted co-operators in complementary time zones. Same vetting bar, same workspace, one invoice.
- Omnichannel: email, live chat, phone, social
- Sub-2 minute chat SLA on scale, down to 30 seconds in premium tiers
- Dedicated phone lines with neutral-accent routing
- Weekly QA on 10% of interactions, documented in your workspace
Your brand, our back-office
Agencies, BPOs and platform companies resell our teams under their own brand. Your customers see you end-to-end; we handle hiring, training, payroll and operations quietly in the background.
- Custom email domains for every hire on your brand
- Signed mutual NDAs + white-label MSA
- Co-branded or fully unbranded workspace
- Revenue share or flat wholesale — your commercial preference
Onboarding at scale
From scoping call to production in 3 weeks
We've refined a five-stage onboarding playbook for ramping 5 to 75+ hires without dropping the quality bar.
- Step 01
Scoping call
We map the roles, the SLAs, the compliance requirements and the reporting cadence — end with a crisp statement of work.
- Step 02
Cohort sourcing
We pull parallel shortlists across every role from our vetted pool, run a targeted fresh recruitment round where needed.
- Step 03
Parallel training
Your team lead + our Customer Success Manager run a coordinated onboarding — stack, SOPs, tone, brand — 20+ people trained in parallel.
- Step 04
Phased go-live
We ramp traffic in stages: shadow week → supervised week → full production. You hit SLAs from week three at the latest.
- Step 05
Weekly ops cadence
Standing weekly ops review with your team and ours. Monthly scorecard. Quarterly business review with leadership.
Enterprise FAQ
What procurement teams ask us
The commercial, legal and operational questions that come up on every enterprise call.
How large a team can you stand up?
We've scoped engagements from 5 to 75+ hires. Above 25, we assign a named Program Manager alongside your CSM, and we run dedicated recruitment pipelines to hit the volume without lowering the bar.
Do you sign a Master Services Agreement?
Yes. Every enterprise engagement operates under a negotiated MSA. Your legal team can redline our template, or we work from yours. Typical turnaround is 5–10 business days.
What about DPAs and data residency?
We sign a standard DPA (GDPR-aligned). Regional data residency is configurable — EU, US, UK or a specific pairing. For HIPAA or PCI-scoped engagements, we bring in the right controls and attestations from our cloud providers.
Can I negotiate payment terms?
Yes. Default is monthly net-7. Enterprise clients can move to net-30 or quarterly prepayment. Annual prepayment unlocks an additional 10–15% discount on top of any volume pricing.
How do you handle ramping 20+ people at once?
We've built a cohort onboarding playbook: parallel shortlists, shared training curriculum, 1-week shadow / 1-week supervised / 1-week production. Your team lead runs weekly reviews with our CSM. Most clients hit steady-state by the end of week three.
Can you operate under our brand?
Yes. White-label and co-brand engagements are supported. Your customers see your brand end-to-end — we stay invisible. This is a popular configuration for agencies and BPOs reselling our teams.
What reporting do we get?
A live dashboard of every KPI we've agreed to (CSAT, response time, SLA breach rate, ticket volumes, pipeline etc.). Weekly ops summary. Monthly scorecard. Quarterly business review with our leadership and yours.
What's the exit process look like?
30-day offboarding with full data export (CSV or JSON for every module). Your team's accounts are revoked at the agreed cutover. We can also assist with hiring the team directly onto your payroll for an agreed placement fee.
Let's scope your engagement live
Drop your details and what you're looking to scope. A member of our team will reach out within one business day with next steps.
Prefer a live conversation? Book a strategy call instead.
Built for the scale your board expects
Book a 30-minute call. We'll scope the team, the SLAs, the security posture — and quote the engagement live.