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Help Center

How can we help?

Browse answers to the most common questions from clients and candidates. Can't find what you're looking for? Email us and we'll reply within one business day.

30 articles across 5 categories

Browse by category

Pick the topic that fits your question.

6 articles

Hiring & Matching

Scoping roles, shortlists, trials and replacements.

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6 articles

Workspace & Tools

The dashboard, Kamva AI, Notetaker and integrations.

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6 articles

Billing & Contracts

Invoices, currency, contract terms and the 15% discount.

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6 articles

For Candidates

Applying, interviews, vetting and onboarding.

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6 articles

Security & Trust

Data handling, compliance and operational security.

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Security & Trust

How do you handle our credentials and sensitive data?

Everything goes in the Vault — end-to-end encrypted, audited, and never via DM.

Billing & Contracts

How does billing work?

One simple monthly invoice in your currency. Payroll, taxes and compliance handled.

For Candidates

How do I apply?

Go to the Careers page, pick the track that fits, and submit the role-specific form.

Hiring & Matching

How long does it take to match me with talent?

Most clients are matched within 48 hours of their discovery call.

Workspace & Tools

Is the workspace included with every engagement?

Yes. Dashboard, Kamva AI, Notetaker, Vault and Files — no extra cost.

Billing & Contracts

How does the 15% contract discount work?

After 3 months, lock in a 6 or 12 month contract for 15% off. Cancel anytime before then.

Still stuck?

Talk to a human.

If the answer isn't here, drop us a line. We reply within one business day.

Existing client support
support@southassistants.com
General enquiries
hello@southassistants.com

Ready when you are

Book a 30-minute strategy call. We'll map the role, share matches, and quote the rate — live.

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