Business needs change — your hire's focus can change with them.
Scope shifts (same role)
If the shape of the work drifts — say your EA starts doing more inbox triage and less travel — we re-train in the background. Your hire keeps their account history and relationship with you; only the focus shifts.
No new contract, no billing reset. Just mention it to your Customer Success Manager.
Role changes (different role)
If the work fundamentally changes — e.g. you want to swap your EA for an SDR — we match a new hire with the new role profile. The handover is coordinated so you don't lose continuity, and billing transitions smoothly on the same invoice cadence.