Template notice. These terms are provided as a structural starting point for South Assistants (Pty) Ltd and must be reviewed by qualified counsel before they are used in production.
These Terms of Service ("Terms") govern your access to and use of the services provided by South Assistants (Pty) Ltd ("South Assistants", "we", "our"), including our website, dashboard, and talent-placement services (together, the "Service"). By creating an account or signing an order form, you agree to these Terms on behalf of the entity you represent ("you" or "Customer").
1. The Service
South Assistants sources, vets, and places remote talent ("Assistants") with Customers. Assistants are employed or contracted by South Assistants and work embedded within Customer teams under Customer direction on day-to-day tasks.
2. Account
You must provide accurate account details and keep them up to date. You are responsible for the activity of any user account registered under your domain and for keeping credentials confidential.
3. Fees and billing
3.1 Subscription. You pay a recurring monthly fee per Assistant as set out in your order form or pricing-page selection. Fees are exclusive of VAT and other applicable taxes.
3.2 Payment terms. Invoices are due within 14 days. Late payments accrue interest at 2% per month or the maximum permitted by law, whichever is lower.
3.3 Suspension. We may suspend the Service if an invoice is more than 30 days overdue, after written notice.
4. Term and termination
4.1 Subscriptions run month-to-month unless stated otherwise in an order form. Either party may terminate with 14 days' written notice before the next billing cycle.
4.2 We may terminate immediately if you breach these Terms materially and fail to cure within 15 days of written notice, or if required by law.
4.3 On termination, you stop being billed from the next cycle. Work in progress is completed or handed over cleanly.
5. Replacement guarantee
If an Assistant we place is not a fit within the first 90 days, we will replace them at no additional charge. This guarantee is subject to good-faith engagement, reasonable onboarding, and communication of performance concerns through our account-manager channel.
6. Your responsibilities
6.1 You will direct Assistants lawfully and in line with the scope agreed during onboarding.
6.2 You will not use Assistants for work that is illegal, discriminatory, harassing, or outside the reasonable scope of the agreed role.
6.3 You will provide timely feedback and reasonable tools and access to enable the Assistant to perform.
7. Confidentiality and intellectual property
7.1 Each party will protect the other's confidential information with at least the care it applies to its own, for the term of the engagement plus three years.
7.2 Work product created by an Assistant for you in the scope of their placement is owned by you on payment of the applicable fees, subject to third-party rights and any pre-existing South Assistants tooling.
7.3 You grant us a limited, non-transferable licence to use your name and logo to identify you as a customer on our website and marketing materials unless you opt out in writing.
8. Non-solicitation
For the duration of the engagement and twelve months after, you will not directly or indirectly solicit the employment of any Assistant we have introduced, except via the buy-out terms set out in our standard order form.
9. Warranties and disclaimer
9.1 We will provide the Service with reasonable skill and care, consistent with industry standards.
9.2 Except as expressly set out in these Terms, the Service is provided "as is" and all other warranties — express, implied, or statutory — are disclaimed to the fullest extent permitted by law.
10. Limitation of liability
To the maximum extent permitted by law, neither party's aggregate liability arising out of these Terms will exceed the fees paid by you to South Assistants in the twelve months preceding the event giving rise to the claim. Neither party will be liable for indirect, incidental, consequential, or punitive damages.
11. Data protection
Each party will comply with applicable data-protection law. Our Data Processing Addendum at /legal/dpa is incorporated by reference where we process personal information on your behalf.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa. The courts of Johannesburg have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
13. General
These Terms, together with any order form, form the entire agreement between the parties on their subject. If any clause is unenforceable, the rest remains in effect. No waiver is effective unless in writing.
14. Contact
Questions about these Terms: legal@southassistants.com South Assistants (Pty) Ltd